One Take with Shai Gold

👉 The Scoop – A very senior strategic advisor and management consult on turnaround projects, Shai developed nearly $1B in healthcare projects, mostly while at the Jackson Health System, Florida's largest public-teaching health system.

👉 Decisive Moment #1 – As a 21-year-old, Israeli non-commission officer in a special-forces unit, got trapped in an unmarked minefield. Had to find a rock and sit on it until he was evacuated hours later. At that moment you’re very scared, you think about what’s important and you think about the nonsense that you never want to repeat again. It made him a very pragmatic man.

👉 Unexpected change or event – The internet changed the service industry forever. Before, we were the ones with the “pixie dust” –information—but now everyone has access to the “pixie dust”. Information is key in the service industry and now everyone has access to it.

👉 What did he do? – Add value to everything. “Every day I wake up and think ‘how do I make a better, more cost-efficient mousetrap?’” The service industry is about relationship and values. Emotional intelligence is what allows Shai to navigate all these changes while focused on building the better mousetrap.

👉 About older workers – One word of advice to CEOs: As a turn-around expert, I will guarantee any HR Director or CEO that hiring people over 60 will shave off 10 – 15% of their operational costs.